Refund policy
Once your return reaches us and passes inspection, we refund you. This page covers the money side: how long it takes, what comes off it, and where it lands. How to actually send something back is on the returns page.
When will I get my refund?
Three things have to happen, and each has its own clock. Counted end to end, most refunds land within two to three weeks of you posting the parcel.
| Stage | How long it takes |
|---|---|
| We receive and inspect your return | Within 5 business days of the parcel arriving |
| We issue the refund | Within 2 business days of that inspection |
| It appears on your statement | 5 to 10 business days, set by your bank, not by us |
That last stage is out of our hands. Once we have issued a refund we have released the money, and the remaining wait belongs to your card issuer or bank.
We email you when the refund is issued, so you are not left guessing whether it happened.
What is taken off my refund?
A return shipping fee of $4.95 per order is deducted from your refund. That is per order, not per item, so sending three things back from one order still costs $4.95 in total.
Nothing else is deducted. We do not charge a restocking fee.
The shipping you paid on the original order is not refunded when you simply change your mind, because that service was already provided. It is refunded in full if the return is our fault, which is covered below.
How the refund reaches you
Refunds go back to the card or payment method used for the order. We cannot redirect a refund to a different card, a bank transfer or store credit, because the refund travels back down the same path the payment came in on.
If the original card has since expired or been closed, the refund still normally reaches the account behind it. Your bank handles that. If it does not appear, speak to them first, then to us.
Damaged, faulty or wrong item
If an item arrives damaged, is faulty, or is not what you ordered, none of the above applies. You get the full amount back, including the shipping you paid, and there is no return shipping fee.
Email info@sadevoretail.com with your order number and photographs of the item and its packaging before sending anything back. Keep the packaging until the claim is settled.
This is a right you hold whatever any other part of this policy says.
Refunds on final sale items
Final sale items are not refundable if you change your mind. Where an item is final sale it is marked as such on its product page and again at checkout, so it is never a surprise found afterwards.
The exception is the one above. A final sale item that arrives damaged, faulty or wrong is refunded in full like anything else.
Do you do exchanges?
Not at the moment. If you need a different size, colour or item, order the replacement separately and return the original for a refund. That way the replacement is not held up waiting for your return to arrive, and you are not left without either.
My refund has not arrived
Check the date on the refund confirmation email we sent you and count 10 business days from it. Anything inside that window is normal bank processing rather than a problem.
Past 10 business days, email info@sadevoretail.com with your order number. We can send you the refund reference from our payment provider, which is what your bank will ask for when they trace it.
Did this answer your question?
If not, email info@sadevoretail.com with your order number and we will answer it. Messages are read seven days a week.