Return policy
If something is not right, you can send it back. This page covers what is returnable, the condition it needs to be in, and how to start the process. Once we have it, the money side — timing, fees, how the refund reaches you — is on the refund policy.
Return window
You have 30 days from the delivery date to start a return. The 30 days is when you contact us to begin the process, not when the parcel has to arrive back with us.
How to start a return
Email info@sadevoretail.com with your order number and which item you are returning. We reply with a return authorisation and the address to send it to.
Please wait for that reply before posting anything back. A return sent without a return authorisation can be delayed while we work out which order it belongs to.
Condition your item must be in
Items need to come back unused, unworn and in the condition you received them, with any tags and original packaging included. We inspect every return before it is refunded, and an item that does not meet this can be sent back to you instead of refunded.
Returning more than one order
Each return authorisation covers one order. If you are returning items from two different orders, request a separate authorisation for each and post them separately, so nothing gets held up while we work out which order a mixed box belongs to.
Final sale items
Items marked final sale cannot be returned if you simply change your mind. Where something is final sale, it is marked as such on its product page and again at checkout.
That does not affect your rights below — a final sale item that arrives damaged, faulty or wrong is still returnable and refunded in full.
Do you do exchanges?
Not at the moment. Order the replacement separately and return the original for a refund, so the replacement is not held up waiting for your return to arrive.
Damaged, faulty or wrong item
If an item arrives damaged, is faulty, or is not what you ordered, the 30 day window and the condition requirements above do not apply the same way. Email info@sadevoretail.com with your order number and photographs of the item and its packaging before sending anything back, and keep the packaging until the claim is settled.
This is a right you hold whatever else this policy says, and it costs you nothing to exercise.
Did this answer your question?
If not, email info@sadevoretail.com with your order number and we will answer it. Messages are read seven days a week.