Shipping policy
Sadevo ships its own orders. Everything you buy here is picked and dispatched against one order, so you get one shipping charge and one tracking number rather than a parcel from each brand.
How long before my order ships?
Orders are processed within 1 to 2 business days. Orders are not dispatched on weekends or on United States public holidays, so an order placed on a Friday afternoon will normally leave on the following Monday or Tuesday.
If an item needs longer than that, the wait is stated on the product page before you buy. If anything delays your order significantly after you have paid, we email you rather than leaving you to notice.
Shipping rates and delivery estimates
Shipping is calculated and shown at checkout before you pay. Delivery estimates run from the day the order is dispatched, not the day you place it, so add the processing time above.
48 contiguous United States
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 3 to 10 business days | $4.95 |
| Expedited | 2 to 3 business days | $9.99 |
Alaska, Hawaii and US territories
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 10 to 14 business days | $9.99 |
| Expedited | 3 to 5 business days | $19.99 |
Oversized and heavy items, rugs in particular, can carry an additional charge. Where that applies it is shown at checkout with the rest of the total, never added afterwards.
Where do you ship?
We ship anywhere in the United States, including Alaska, Hawaii and US territories at the rates above.
PO boxes and APO, FPO and DPO addresses depend on the item, because not every carrier we use will deliver to them. If that is where your order needs to go, email info@sadevoretail.com before you order and we will confirm it either way.
Do you ship internationally?
Not at present. Sadevo sells and ships within the United States only, and checkout will not accept an address outside it.
Some customers use a freight forwarding service with a US address to get around this. That is your decision to make, not a service we provide. Anything that happens to a parcel after a forwarder signs for it, including loss or damage, sits outside what we can put right, and any cost the forwarder charges is yours.
Shipment confirmation and tracking
You get a dispatch email the moment your order leaves us, carrying the tracking number. Tracking usually goes live within 24 hours of that email, so an unrecognised number on the first evening is normal rather than a problem.
You can also see the status of any order by signing in to your account. If you checked out as a guest, the link in your confirmation email opens the same view without an account.
My tracking says delivered but nothing arrived
Check with anyone else at the address and look wherever your carrier usually leaves parcels first. Carriers occasionally scan a parcel as delivered a little before it actually is, so it is worth allowing a further day.
If it still has not appeared three days after the delivery scan, email info@sadevoretail.com with your order number. We open a claim with the carrier and deal with them ourselves. You do not need to chase them.
My order arrived damaged
Keep the packaging and the item exactly as they arrived, and photograph both. Carrier claims are refused without evidence, and the box usually tells the story better than the contents do.
Email info@sadevoretail.com with your order number and the photographs. Anything that reaches you damaged, faulty or not as described is put right at our cost.
Did this answer your question?
If not, email info@sadevoretail.com with your order number and we will answer it. Messages are read seven days a week.